Account and sign-in
Phone sign-in, Apple sign-in, Google sign-in, profile setup, username issues, and phone verification questions.
GoodTalk
Say It Right the First Time!
Help that stays focused on solving the issue.
This page is here for support, troubleshooting, and practical questions about the app. If you need help with sign-in, Private Coach, Aria, Talks, subscriptions, or a bug report, this is the right place to start.
Support opens your mail app with a ready-to-send draft so it is easy to add the important details.
What we help with
Most support requests fit into one of these areas.
If you are not sure where your issue belongs, email the team anyway. A short description of what happened is enough to get started.
Private Coach and Aria
Private drafting, suggested replies, emotionally aware translation, Aria invitations, mediation controls, and AI budget behavior.
Talks and connection
Creating focused Talks, messaging in real time, replies, notifications, contact matching, and finding someone by @username.
Premium and billing
Questions about the 30-day trial, subscriptions, restore purchases, Premium access, and Apple Family Sharing.
Helpful context
A few details can make support much faster.
You do not need a formal bug report. These details just help the team understand what happened faster.
For bugs or broken flows
- What you were trying to do
- What happened instead
- Whether the issue happens every time or only sometimes
- Your device model and iOS version if relevant
For account or billing questions
- Your sign-in method
- Whether the issue is about free access, Premium, or restoring purchases
- Any error message you saw
- Whether the issue affects one device or more than one
Quick answers
Short answers to common support questions.
What is GoodTalk?
GoodTalk is a relationship communication app for iPhone. It helps you prepare hard messages privately, keep important topics organized in Talks, and invite Aria as a neutral mediator when both people agree.
What is Private Coach?
Private Coach is a private space for working through feelings, drafts, replies, apologies, translations, and clearer wording before you send. The other person cannot see what you ask Private Coach or the drafts you try there.
How does Aria mediation work?
Aria can join a shared Talk only after both people accept. Once invited, Aria can help slow down tense moments, reflect both perspectives, separate intention from impact, and suggest a useful next step without taking sides.
What are Talks?
Talks are focused spaces for important relationship topics like money, family boundaries, parenting, trust, plans, or repairs. Each Talk keeps its own messages, context, and decisions so one issue does not become every issue at once.
Can I use GoodTalk for normal messaging too?
Yes. GoodTalk supports real-time one-to-one messaging, replies, notifications, profiles, avatars, presence indicators, contact matching, and @username-based connection.
How do Premium and billing work?
Premium unlocks more room for Private Coach, Aria, and the complete GoodTalk experience. GoodTalk offers a 30-day free trial where eligible, and billing, renewals, cancellations, trials, and refunds are handled through the App Store.
What should I include when reporting a bug?
Include what you were trying to do, what happened instead, whether it happens every time, any error message, and your device model and iOS version if relevant.
How does GoodTalk handle AI-assisted messages?
When you use Private Coach or invite Aria into a shared Talk, relevant content may be processed to return the AI-assisted response. You should review suggestions before using them and read the Privacy Policy for more detail.
Where should I send feedback?
Feature requests, usability feedback, and bug reports can all be sent to [email protected].
Need the team?
Send your question directly.
The fastest route for support, feedback, and troubleshooting is a direct email draft with the right context already started.