Account and sign-in
Phone sign-in, Apple sign-in, Google sign-in, profile setup, username issues, and phone verification questions.
GoodTalk
Say It Right the First Time!
Help that stays focused on solving the issue.
This page is here for support, troubleshooting, and practical questions about the app. If you need help with sign-in, AI modes, discovery, subscriptions, or a bug report, this is the right place to start.
Support opens your mail app with a ready-to-send draft so it is easy to add the important details.
What we help with
Most support requests fit into one of these areas.
If you are not sure where your issue belongs, email the team anyway. A short description of what happened is enough to get started.
AI modes and messaging
Coach, Touch-up, @aria, message refinement, approvals, AI budget behavior, and mode availability.
Discovery and connection
Phone discoverability, contact matching, and finding someone by @username.
Premium and billing
Questions about the 14-day trial, subscriptions, restore purchases, and free versus Premium access.
Helpful context
A few details can make support much faster.
You do not need a formal bug report. These details just help the team understand what happened faster.
For bugs or broken flows
- What you were trying to do
- What happened instead
- Whether the issue happens every time or only sometimes
- Your device model and iOS version if relevant
For account or billing questions
- Your sign-in method
- Whether the issue is about free access, Premium, or restoring purchases
- Any error message you saw
- Whether the issue affects one device or more than one
Quick answers
Short answers to common support questions.
What is GoodTalk?
GoodTalk is a messaging app with AI support for better communication. It includes Coach, Touch-up, and Aria to help with writing, tone, clarity, and in-chat assistance.
What is the difference between Coach and Touch-up?
Coach is the deeper, more guided mode for harder conversations. Touch-up is lighter and focused on grammar, clarity, and phrasing while staying close to your original message.
What does Aria do inside a chat?
Aria is the in-chat assistant you can call with @aria. It can use the conversation context already on screen to help with ideas, perspective, planning, and quick judgment calls.
Do I need to share my phone number to connect with someone?
No. GoodTalk supports several connection paths, including phone-based discovery, @username, and contact matching.
Is Coach available on the free version?
Coach is part of the Premium experience. The free version still includes messaging plus limited access to Touch-up and Aria.
How do Premium and billing work?
Premium unlocks the fuller GoodTalk experience, including Coach and more AI room. Billing, renewals, cancellations, trials, and refunds are handled through the App Store.
What should I include when reporting a bug?
Include what you were trying to do, what happened instead, whether it happens every time, any error message, and your device model and iOS version if relevant.
How does GoodTalk handle AI-assisted messages?
When you use Coach, Touch-up, or call @aria, relevant message content may be processed to return the AI-assisted response. You should review suggestions before sending and read the Privacy Policy for more detail.
Where should I send feedback?
Feature requests, usability feedback, and bug reports can all be sent to [email protected].
Need the team?
Send your question directly.
The fastest route for support, feedback, and troubleshooting is a direct email draft with the right context already started.